Define the problem’s situation

Describing the problem in plain language

Background – genesis and developments. Reason not to be solved so far

Potential causes for the problem

Describing people’s needs goals and behaviours.

Identifying recourses  

Collecting data

Interpreting data

Formulating the problem

Identifying aim and objectives

Analysing the Problem situation 

Describing the problem in systematic way

Identifying connections – positive and negative; subsystems.

Identifying the contradictions

Manipulating the contradictions; quantitative and qualitative changes

Identifying the basic contradiction

Analysing alternatives and consequences

Analysing moral implications

Structuring the problem

Finding strategies

Describing the Ideal Solution

Brainstorming

Heuristic

Feasible Model of the Solution

Analysing analogy 

Hypothesis and suppositions

Restating the problem in another way if necessary

Resolving the basic contradiction

Implementation

Necessary changes, resources, management

Monitoring results and changes

Observation and feedback